Company FAQ and Information
HellBox Armory currently is only accepting payments in the form of GunPal.net, Money Orders, Personal Checks (or company if you are a authorized signer) - Checks are subject to being held until they clear plus 72 hours, Our gunpal.net payee address is: sales@hellboxarmory.com . We only accept credit card payments via gunpal, no credit cards can be sent or taken directly by us.
The mail in address is given during the check out but in case it was missed here it is again:
HellBox Armory ATTN: Sales 16593 E Wyoming Dr Aurora, Co 80017Regretfully we currently we do not accept phone in orders, nor do we have a staffed phone line for calling in.
Company Policies, Guidelines and TOS
ALL RETURNS REQUIRE A RMA AND MUST BE RECEIVED IN THE SAME CONDITION AS THEY WERE WHEN THEY LEFT HELLBOX ARMORY
NO EXCEPTIONS
Errant shipments: While we do our best to keep shipments in order and "on track" on occasion it is possible for orders to be miss labeled or a RID item may get errantly shipped as a OID (or vice-versa). Should this happen with your order we will generally pay return shipping of the errant item and then pay the reshipping of the correct item. Should the errant item be returned and found to not be in error it will be the customers responsibility to reimburse HBA for the actual shipping cost for the initial return as well as the shipping cost back to said customer BEFORE the item will be reshipped.
Defective shipments: Every item is closely inspected before shipping however a error is still possible to slip out on occasion, if you feel your item contains a defect then by all means EMAIL us for a RMA - we can not attempt to correct a error we do not know exists. Should you locate a defect and obtain the required RMA then we will generally reimburse return shipping (see note below) of the defective item item and then pay the reshipping costs of the replacement. Should the defective item be returned and found to not be defective then it will be the customers responsibility to reimburse HBA for the actual shipping cost for the initial return as well as the shipping cost back to said customer BEFORE the item will be reshipped. If such a defect is found the item MUST BE returned in the same condition received - no items will be accepted back in ANY condition other than the condition they were in when shipped from HBA.
Reimbursable shipping is the base shipping price as calculated for shipping a item - it DOES NOT include or cover fees such as expedited delivery to HBA, insurance or delivery confirmations/signature req.
Returns (Due to change of mind Prior to expected shipping date or after receipt of shipment): From time to time we all make impulse buys or maybe we order a item then decide to get it elsewhere. We understand and accept this as a possibility - however HBA will not accept a loss for what is basically your change of mind. Before sending any item back you will be required to contact us via email and obtain a RMA, please include your order number and reason for your desire to return the item(s). Once the item(s) are returned in the same condition as they were when shipped from HBA then a refund authorization will be made - The refund will be processed and mailed out WITHIN 28 days of receiving the return back.
Returns in this category are generally: (1) Return shipping costs are the responsibility of the returnee (2) Refund will be in the amount of original order minus 10%, this generally covers the initial shipping costs, the refund costs (Money order or certified/cashiers draw check) and the mailing of the refund.
Returns/Refunds (Due to change of mind after the projected dated of shipping or 60 days - whichever is greater): These requests will generally be refunded with no fee or deduction - such refunds will be processed as quickly as possible and will be mailed within 28 days of the request.
HellBox Armory is charged $27.00 for each check returned to us by our financial institution - this is a fee that is taken from HBA because the check was deposited by us on assumption that YOUR account would clear the check. We have two options, either we can raise the cost of all products and force everyone to pay extra to cover these fee's or we can hope that the customer will be responsible enough to cover the fee that their NSF incurred so that it is not passed on to others, regardless if they wish to keep the order in good standing or let it be canceled.
In the even that your personal check is returned to us for non-sufficient funds (NSF) we will email you a copy of the returned check and a link to this page. You will be allotted 72 business hours (3 business days) from the time that email is sent to contact us with how you wish to handle the order and associated fee's (if you wish to pay the fee's and drop the order or re-remit funds for both the fee's and the order). Should we not hear from you within the allotted time we will assume you wish to cancel the order. If HBA has not been reimbursed or contacted to arrange reimbursement within thirty (30) calendar days - the outstanding debit will be subject to action by a national collection agency resulting in additional fee's that will be assessed by such agency policies and guidelines.
Any reimbursement or repaying of a NSF payment will have to be in the form of a Money order or Gunpal payment - this is non-waverable.
I do understand that sometimes "things happen" - I can understand and even accept that not everyone (including myself) can keep my check book correctly balanced for more than about 20 minutes, be responsible and if life deals you a hard hand or you simply goof up on writing a overdrawn check and your funds are returned then by all means send a email to me at sales@hellboxarmory.com ATTN: TWS and I (The owner of HBA) will receive it directly.
Right to refuse service
HellBox Armory reserves the right to refuse service at ANYTIME
With our without notice
Some reasons include but are not limited to:
Vulgar or inappropriate emailings
Comments that are illegal in nature
orders that are placed and then changed numbourus times (mailing information, Items, names and or email addresses to be used) - its one thing to place a order and then need it mailed elsewhere, its something else to place a order then want the name changed, then the address then the name again then a different email added, then a change to the item, then another address change then another name change........ All in 3 or 4 weeks time
Statements that indicate the product will be "sent on" to a location outside the US and US territories (this is known as a "Straw man purchase")
And finally, the catchall - any time that any member of the HBA team feels there is reason to doubt the legitimacy of a order, a products use or intentional misuse, or the blatant illegal use of any HBA product.
~T
HellBox Armory